Shipping Policy
We proudly ship across the United States and to many countries worldwide.
United States
- Free Standard Shipping on all U.S. orders over $40 (Contiguous U.S.).
- Orders under $40 are charged a flat shipping rate of $5.99.
- Alaska & Hawaii: shipping rates are calculated at checkout. Free shipping does not apply.
- Processing time: 1–2 business days.
- Estimated delivery time: typically 3–7 business days after shipment.
International Shipping
We proudly ship worldwide.
- Shipping rates and estimated delivery times are calculated at checkout based on destination and carrier availability.
- Processing time: 1–2 business days.
- Estimated delivery time: typically 7–20 business days after shipment, depending on destination and customs.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees. These charges are not included in your order total and are the customer’s responsibility.
Tracking
Once your order ships, you will receive an email confirmation with a tracking number. Tracking updates may take 24–48 hours to appear after dispatch.
Shipping Delays
Delivery times are estimates and may be affected by factors beyond our control, including weather, customs processing, carrier delays, or peak-season volume. We appreciate your understanding.
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed or returned due to incorrect or incomplete addresses.
How to Contact Us
If you have any questions about your order, shipping, or anything else, our support team is here to help.
- Live Chat: Click the chat icon in the bottom-right corner of this page to send us a message.
- Email: support@bunnby.com
- Response time: We typically respond within 24–48 hours on business days.
We're committed to providing fast, friendly, and reliable support for every family we serve.
This website is operated by Chengdu Xiyue Network Technology Co., Ltd.